Terms & Conditions
Terms and Conditions of Sale; In these conditions “The Supplier” means A. ALGEO (AUST) PTY LTD .; “The Customer” means the person, department, firm, company or organisation who received The Suppliers goods or to whom The Suppliers quotation or invoice or acknowledgement of order is addressed; “Products” mean the products and/or services supplied by The Supplier to The Customer. The placing of an order with The Supplier shall constitute unqualified acceptance of these terms unless otherwise agreed in writing.
Please read these Terms carefully and make sure that you understand them, before ordering any products or services from us. Please note that by ordering from us, you agree to be bound by these Terms and the other documents expressly referred to in them.
It is recommended that you print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.
1. Information about us
1.1 We operate the website algeos.com.au. We are A. ALGEO (AUST) PTY LTD, a company registered in Australia under ABN 38 128 865 789 and with our registered office at 74 Licola Crescent, Dandenong South, VIC 3175.
Algeos is a leading global medical distribution company that designs and develops many products under its own brands and distributes world-leading brands within the podiatry, physiotherapy, and Orthotic and Prosthetic markets. The family-owned business dates back to 1881 and today has over 70 employees across the world who aim to offer the highest possible service and product quality to our large customer base of clinicians, technicians, end-users, patients, and distributors.
1.2 To contact us, please see our Contact Us page.
2. Our Products
2.1 Any samples, drawings, descriptive matter or advertising produced by The Supplier and any descriptions or illustrations contained in The Suppliers catalogues/ websites or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of the Contract or have any contractual force. We reserve the right to amend the specification, construction and/or design without prior notice.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
3. How we use your personal information
3.1 We only use your personal information in accordance with our Privacy and Cookies Policy, which can be found here
3.2 Please take the time to read this, as it includes important terms which apply to you. In particular we will collect and use the personal information you provide to us for the following purposes:
a. to process your order ("Order") including to supply the Products to you and process payments for the same;
b. to inform you about similar products or services that we provide, but you may stop receiving these at any time by logging into your account and changing your preferences or by contacting us. Further information can be found on our privacy and cookies page.
c. to forward to credit reference agencies.
d. by proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes. You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do. You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order. Requests should be made to sales@algeos.com.au.
4. How the Contract is formed between you and us
4.1 By you (The Customer) placing an order and confirming such order as laid out in 3.2.4. through either our online service, contact by telephone, fax or email, and A. ALGEO (AUST) PTY LTD accepting your order.
4.2 We can refuse to offer a credit account if information supplied with application does not pass our credit control check.
4.3 We reserve the right to suspend or withdraw credit facilities for persistent late payments.
4.4 Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.
4.5 Promotional codes, coupons and discounts may not be combined or used in conjunction with any other offers, unless specified. We reserve the right to cancel or withdraw any orders submitted where incorrect promotional codes, coupons or discounts have been applied.
5. Our right to vary these Terms
5.1 We may revise these Terms from time to time.
5.2 For the duration of your contract with us, as laid out in 4.1, current Terms and Conditions apply to the contract between you and us.
7. Notice of Damage, Non-Delivery or Wrong Delivery
7.1 If, upon receipt, the goods appear damaged, incomplete or incorrect, The Customer should indicate the circumstances on the carrier’s documents and notify our Customer Services Department of the situation no later than 5 days after delivery. Made to order and Non-stock products should be immediately inspected on arrival and any damage reported to Customer Services the same day. For notifications received later than this, we may charge a 15% restock fee.
7.2 If an order does not arrive on the expected delivery date, The Customer should notify our Customer Services Department within 21 days from the date of invoice, failing which the Company shall be under no liability for non-delivery, as detailed in 8.1
7.3 Any surplus goods delivered shall remain the property of the Company and The Customer shall notify the Company immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
7.4 For all returns contact us. The Company will issue Goods Returns instructions. Returned goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Company has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.
It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Company without prior consent therefore please contact us on 1300 668 606 before sending your products back. If you do not obtain a valid returns number and acknowledgement, liability is not accepted and we reserve the right to dispose of such items.
7.5 The Company is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply, and The Customer will arrange carriage and pay all freight charges. Where the customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders unless goods are faulty – (see 7.1) returns in part or in full will be refused.
7.6 Refused Collections/Deliveries – We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification.
Where goods are returned to us in similar circumstances afore mentioned,
i) and re-delivery is requested we will charge for that re-delivery
ii) and contact is not made within 7 days for re-delivery of cancellation, the original payment method will be refunded – not including the delivery cost and a 15% handling charge will be deducted
7.7 With prior consent (an authorised return see 7.4), only unused and complete goods may be returned. They must be undamaged current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable. ( see examples at 7.5)
7.8 We do not accept for return any prescription only medicines unless by prior arrangement and the reason for return agreed in advance. This is because the products under the aforementioned categories are strictly controlled by temperature storage, timely deliveries and batch details. We reserve the right to refuse to credit and destroy products sent back outside of this agreement.
7.9 All items of furniture (as advised by Algeos and its representatives) are non – returnable. Where we agree to accept the return of furniture in exceptional circumstances agreed by Customer Service Manager and Quality Manager, all return costs will be paid by the customer. Costs will be at the couriers cost. Per mileage cost is for 2 way travel returning to the Algeos Dandenong South, VIC address and may include a supplement for more than 1 person if required for safe collection. It may be necessary to pay agreed collection costs in advance. We do not guarantee a specific collection date in advance.
7.10 Proof of goods returned to the company by The Customer (for refund) should be retained by The Customer.
8. Delivery
8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, The Supplier shall not be liable for any delay in delivery of the goods or costs incurred.
8.2 Delivery is complete when products have been accepted by The Customer, unless point 7 applies.
8.3 The risk in the goods shall pass to The Customer on completion of delivery.
8.4 The title of the goods shall not pass to The Customer until we have received payment in full, including all applicable delivery charges.
9. Price of products and delivery charges
9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However, if we discover an error in the price of Product(s) you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
9.2 Prices for our Products may change from time to time, but changes will not affect any Order which has already been accepted.
9.3 The price of a Product excludes GST (where applicable) which shall be added to the price at the applicable current rate chargeable in Australia for the time being.
9.4 The price of a Product does not include delivery charges see 9.1.
9.5 We may invoice The Customer for the Goods on or at any time after completion of delivery.
9.6 The Customer shall pay the invoice in full and in cleared funds within 30 days from the invoice date.
9.7 All goods supplied to The Customer against the contract shall remain the sole and absolute property of Algeos until paid in full and The Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between The Customer and The Supplier in the event of The Customer not making full payment of Algeos for the contract.
9.8 All claims for shortage must be notified to us within 5 days of receipt of goods.
9.9 We reserve the right to charge interest on overdue payments.
10. How to pay
10.1 We accept various payment methods including credit/debit cards or BACS. Please contact Customer Services on 1300 668 606 for clarification if required. We reserve the right to withhold delivery until such time as we are satisfied that the payment received has cleared in the banking system.
11. Our warranty for the Products
11.1 We warrant that from the date of delivery, the goods shall;
a. Conform (in all material aspects) with their description and any applicable specification OR the specification
b. Be free from material defects in design, material and workmanship
c. Be of satisfactory quality
d. Be fit for any purpose held out by The Supplier
Subject to clause 11.2 if;
a. The Customer gives notice to The Supplier (during the warranty period) within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1;
b. The Supplier is given reasonable opportunity of examining such goods
c. The Customer (if asked to do so by The Supplier) returns such goods to The Suppliers place of business at The Customer cost
The Supplier shall, at its option, repair or replace the defective goods, credit or refund the price of the defective goods in full including reasonable carriage costs.
However, this warranty does not apply in the circumstances described in clause 11.2
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:
a. fair wear and tear;
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
c. if you fail to operate or use the Products in accordance with the user instructions or our recommendations
d. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
e. any specification provided by you.
f. where goods have been offered for sale as ex-demonstration, Black Friday, NOS stock for example and is described and sold with cosmetic or other faults described pre-sale.
11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.
12. Our liability if you are a business
This clause 12 only applies if you are a business customer.
12.1 If:
a. you give notice in writing to us during the relevant warranty period within a reasonable time of discovering that some or all of the Products do not comply with the warranty set out in clause 11;
b. you give us a reasonable opportunity of examining such Products; and
c. if asked to do so by us, you return such Products to us
We may, at our option, repair or replace the defective Products, or refund the price of the defective Products in full by way of issuing a credit note. This is your sole remedy against us in relation to the supply of defective Products. (see 12.4)
12.2 Nothing in these Terms limit or exclude our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
12.3 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or consequential loss.
12.4 Subject to clause 12.2 and clause 12.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14. Force Majeure
14.1 Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been forseen, or, if it could have been forseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.
15. Other important terms
15.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of The Supplier.
15.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Australia.
15.5 If you are a business, we both irrevocably agree that the court of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Back Orders
If your item is not in stock, we will place it on back order for you. Once we receive the item, we will despatch it to the delivery address provided. There is no additional charge for the delivery of back ordered items.
This does not apply to special or bespoke orders.
Pricing
Prices are shown excluding freight and GST and are in Australian Dollars only. Prices are subject to change without notice.
Product Descriptions
Product descriptions and specifications may change over time without prior notice. Photographs, drawings and illustrations of products are included as a reference only.
Returns
In the event of incorrect deliveries or damaged goods, the customer must notify Algeos as soon as possible after receipt of the goods. Goods must be returned within 21 days of invoice date and be in resaleable condition. Return requests due to customer error are at the discretion of Algeos. If accepted, customers are responsible for the freight costs of the return. Algeos reserve the right to charge a restocking fee. Goods returned for credit, exchange or refund will not be accepted without prior agreement.
Special orders - Items that we order in specifically by customer request, that we do not usually stock have to be paid for upfront and cannot be returned.
Payment & Accounts
For web orders, customers must pay upon confirmation of the order.
For business account, we accept orders by phone or email. An upfront payment by credit card, bank transfer or cheque will be required when placing your first order with us. For current account holding Algeos customers, invoices are due and payable within 30 days from the date of invoice. We accept payment via Visa and Mastercard, cheques and bank transfers. When paying by electronic transfer, please provide the corresponding invoice number as the reference. We reserve the right to suspend or withdraw, without notice, credit facilities from any account which exceeds our trading terms.
Warranties & Repair
All furniture and equipment are sold with the manufacturer's warranty which varies. For further information please contact us for details relating to Algeos Australia’s warranty policies.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any website.
Order Amendments
Additions cannot be made to orders after 2pm on the day of ordering. Additions will be added to a new sales order and will incur freight charges.
Shipping and Handling
Delivery charges are non-refundable unless the entire order is returned and contains one or more damaged/faulty items.
Algeos is UNABLE TO DELIVER TO PO BOXES. If the delivery address is unattended, please provide the specific delivery instructions such as ‘Leave at front door if practice is unattended’. Algeos will not accept responsibility for items not delivered due to insufficient delivery information. Any redelivery may incur an additional cost.
All delivery instructions must be given to us when placing the order. Tracking numbers are provided with invoices which are emailed the evening the goods have been dispatched.
Freight Charges
Anything we can send in a small bag or box is $15 - bulky packages will be charged at cost. Please note the pricing on the website may be inaccurate at the time of ordering so we may call to collect further freight charges if necessary. Freight charges exclude GST.
For large items such as podiatry chairs and pallets, please note that the freight charge we quote is for a kerbside service. This service does not include carrying goods up any stairs, and they will not unpack or assemble products. If you require these services, please contact Algeos or a removalist to obtain a quotation. Please note that additional charges may apply.
Hazardous goods incur a separate $35 hazardous goods charge from the courier. Please call us for further details. Foot impression boxes are charged at courier cost, they are bulky and fragile so are more expensive to ship, and cost depends on where you are located.
Deliveries to remote areas may incur additional charges. Freight to NZ, TAS and any other addresses not situated on the mainland is also charged at cost.
Customer will be advised of additional freight charges before the order is shipped. Customers will be contacted for Credit Card details for additional freight charges.
Algeos reserve the right to suspend or withdraw, without notice, orders at any time.
Please read these Terms carefully and make sure that you understand them, before ordering any products or services from us. Please note that by ordering from us, you agree to be bound by these Terms and the other documents expressly referred to in them.
It is recommended that you print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.
1. Information about us
1.1 We operate the website algeos.com.au. We are A. ALGEO (AUST) PTY LTD, a company registered in Australia under ABN 38 128 865 789 and with our registered office at 74 Licola Crescent, Dandenong South, VIC 3175.
Algeos is a leading global medical distribution company that designs and develops many products under its own brands and distributes world-leading brands within the podiatry, physiotherapy, and Orthotic and Prosthetic markets. The family-owned business dates back to 1881 and today has over 70 employees across the world who aim to offer the highest possible service and product quality to our large customer base of clinicians, technicians, end-users, patients, and distributors.
1.2 To contact us, please see our Contact Us page.
2. Our Products
2.1 Any samples, drawings, descriptive matter or advertising produced by The Supplier and any descriptions or illustrations contained in The Suppliers catalogues/ websites or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of the Contract or have any contractual force. We reserve the right to amend the specification, construction and/or design without prior notice.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
3. How we use your personal information
3.1 We only use your personal information in accordance with our Privacy and Cookies Policy, which can be found here
3.2 Please take the time to read this, as it includes important terms which apply to you. In particular we will collect and use the personal information you provide to us for the following purposes:
a. to process your order ("Order") including to supply the Products to you and process payments for the same;
b. to inform you about similar products or services that we provide, but you may stop receiving these at any time by logging into your account and changing your preferences or by contacting us. Further information can be found on our privacy and cookies page.
c. to forward to credit reference agencies.
d. by proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes. You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do. You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order. Requests should be made to sales@algeos.com.au.
4. How the Contract is formed between you and us
4.1 By you (The Customer) placing an order and confirming such order as laid out in 3.2.4. through either our online service, contact by telephone, fax or email, and A. ALGEO (AUST) PTY LTD accepting your order.
4.2 We can refuse to offer a credit account if information supplied with application does not pass our credit control check.
4.3 We reserve the right to suspend or withdraw credit facilities for persistent late payments.
4.4 Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.
4.5 Promotional codes, coupons and discounts may not be combined or used in conjunction with any other offers, unless specified. We reserve the right to cancel or withdraw any orders submitted where incorrect promotional codes, coupons or discounts have been applied.
5. Our right to vary these Terms
5.1 We may revise these Terms from time to time.
5.2 For the duration of your contract with us, as laid out in 4.1, current Terms and Conditions apply to the contract between you and us.
7. Notice of Damage, Non-Delivery or Wrong Delivery
7.1 If, upon receipt, the goods appear damaged, incomplete or incorrect, The Customer should indicate the circumstances on the carrier’s documents and notify our Customer Services Department of the situation no later than 5 days after delivery. Made to order and Non-stock products should be immediately inspected on arrival and any damage reported to Customer Services the same day. For notifications received later than this, we may charge a 15% restock fee.
7.2 If an order does not arrive on the expected delivery date, The Customer should notify our Customer Services Department within 21 days from the date of invoice, failing which the Company shall be under no liability for non-delivery, as detailed in 8.1
7.3 Any surplus goods delivered shall remain the property of the Company and The Customer shall notify the Company immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
7.4 For all returns contact us. The Company will issue Goods Returns instructions. Returned goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Company has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.
It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Company without prior consent therefore please contact us on 1300 668 606 before sending your products back. If you do not obtain a valid returns number and acknowledgement, liability is not accepted and we reserve the right to dispose of such items.
7.5 The Company is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply, and The Customer will arrange carriage and pay all freight charges. Where the customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders unless goods are faulty – (see 7.1) returns in part or in full will be refused.
7.6 Refused Collections/Deliveries – We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification.
Where goods are returned to us in similar circumstances afore mentioned,
i) and re-delivery is requested we will charge for that re-delivery
ii) and contact is not made within 7 days for re-delivery of cancellation, the original payment method will be refunded – not including the delivery cost and a 15% handling charge will be deducted
7.7 With prior consent (an authorised return see 7.4), only unused and complete goods may be returned. They must be undamaged current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable. ( see examples at 7.5)
7.8 We do not accept for return any prescription only medicines unless by prior arrangement and the reason for return agreed in advance. This is because the products under the aforementioned categories are strictly controlled by temperature storage, timely deliveries and batch details. We reserve the right to refuse to credit and destroy products sent back outside of this agreement.
7.9 All items of furniture (as advised by Algeos and its representatives) are non – returnable. Where we agree to accept the return of furniture in exceptional circumstances agreed by Customer Service Manager and Quality Manager, all return costs will be paid by the customer. Costs will be at the couriers cost. Per mileage cost is for 2 way travel returning to the Algeos Dandenong South, VIC address and may include a supplement for more than 1 person if required for safe collection. It may be necessary to pay agreed collection costs in advance. We do not guarantee a specific collection date in advance.
7.10 Proof of goods returned to the company by The Customer (for refund) should be retained by The Customer.
8. Delivery
8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, The Supplier shall not be liable for any delay in delivery of the goods or costs incurred.
8.2 Delivery is complete when products have been accepted by The Customer, unless point 7 applies.
8.3 The risk in the goods shall pass to The Customer on completion of delivery.
8.4 The title of the goods shall not pass to The Customer until we have received payment in full, including all applicable delivery charges.
9. Price of products and delivery charges
9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However, if we discover an error in the price of Product(s) you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
9.2 Prices for our Products may change from time to time, but changes will not affect any Order which has already been accepted.
9.3 The price of a Product excludes GST (where applicable) which shall be added to the price at the applicable current rate chargeable in Australia for the time being.
9.4 The price of a Product does not include delivery charges see 9.1.
9.5 We may invoice The Customer for the Goods on or at any time after completion of delivery.
9.6 The Customer shall pay the invoice in full and in cleared funds within 30 days from the invoice date.
9.7 All goods supplied to The Customer against the contract shall remain the sole and absolute property of Algeos until paid in full and The Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between The Customer and The Supplier in the event of The Customer not making full payment of Algeos for the contract.
9.8 All claims for shortage must be notified to us within 5 days of receipt of goods.
9.9 We reserve the right to charge interest on overdue payments.
10. How to pay
10.1 We accept various payment methods including credit/debit cards or BACS. Please contact Customer Services on 1300 668 606 for clarification if required. We reserve the right to withhold delivery until such time as we are satisfied that the payment received has cleared in the banking system.
11. Our warranty for the Products
11.1 We warrant that from the date of delivery, the goods shall;
a. Conform (in all material aspects) with their description and any applicable specification OR the specification
b. Be free from material defects in design, material and workmanship
c. Be of satisfactory quality
d. Be fit for any purpose held out by The Supplier
Subject to clause 11.2 if;
a. The Customer gives notice to The Supplier (during the warranty period) within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1;
b. The Supplier is given reasonable opportunity of examining such goods
c. The Customer (if asked to do so by The Supplier) returns such goods to The Suppliers place of business at The Customer cost
The Supplier shall, at its option, repair or replace the defective goods, credit or refund the price of the defective goods in full including reasonable carriage costs.
However, this warranty does not apply in the circumstances described in clause 11.2
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:
a. fair wear and tear;
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
c. if you fail to operate or use the Products in accordance with the user instructions or our recommendations
d. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
e. any specification provided by you.
f. where goods have been offered for sale as ex-demonstration, Black Friday, NOS stock for example and is described and sold with cosmetic or other faults described pre-sale.
11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.
12. Our liability if you are a business
This clause 12 only applies if you are a business customer.
12.1 If:
a. you give notice in writing to us during the relevant warranty period within a reasonable time of discovering that some or all of the Products do not comply with the warranty set out in clause 11;
b. you give us a reasonable opportunity of examining such Products; and
c. if asked to do so by us, you return such Products to us
We may, at our option, repair or replace the defective Products, or refund the price of the defective Products in full by way of issuing a credit note. This is your sole remedy against us in relation to the supply of defective Products. (see 12.4)
12.2 Nothing in these Terms limit or exclude our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
12.3 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or consequential loss.
12.4 Subject to clause 12.2 and clause 12.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14. Force Majeure
14.1 Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been forseen, or, if it could have been forseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.
15. Other important terms
15.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of The Supplier.
15.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Australia.
15.5 If you are a business, we both irrevocably agree that the court of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Back Orders
If your item is not in stock, we will place it on back order for you. Once we receive the item, we will despatch it to the delivery address provided. There is no additional charge for the delivery of back ordered items.
This does not apply to special or bespoke orders.
Pricing
Prices are shown excluding freight and GST and are in Australian Dollars only. Prices are subject to change without notice.
Product Descriptions
Product descriptions and specifications may change over time without prior notice. Photographs, drawings and illustrations of products are included as a reference only.
Returns
In the event of incorrect deliveries or damaged goods, the customer must notify Algeos as soon as possible after receipt of the goods. Goods must be returned within 21 days of invoice date and be in resaleable condition. Return requests due to customer error are at the discretion of Algeos. If accepted, customers are responsible for the freight costs of the return. Algeos reserve the right to charge a restocking fee. Goods returned for credit, exchange or refund will not be accepted without prior agreement.
Special orders - Items that we order in specifically by customer request, that we do not usually stock have to be paid for upfront and cannot be returned.
Payment & Accounts
For web orders, customers must pay upon confirmation of the order.
For business account, we accept orders by phone or email. An upfront payment by credit card, bank transfer or cheque will be required when placing your first order with us. For current account holding Algeos customers, invoices are due and payable within 30 days from the date of invoice. We accept payment via Visa and Mastercard, cheques and bank transfers. When paying by electronic transfer, please provide the corresponding invoice number as the reference. We reserve the right to suspend or withdraw, without notice, credit facilities from any account which exceeds our trading terms.
Warranties & Repair
All furniture and equipment are sold with the manufacturer's warranty which varies. For further information please contact us for details relating to Algeos Australia’s warranty policies.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any website.
Order Amendments
Additions cannot be made to orders after 2pm on the day of ordering. Additions will be added to a new sales order and will incur freight charges.
Shipping and Handling
Delivery charges are non-refundable unless the entire order is returned and contains one or more damaged/faulty items.
Algeos is UNABLE TO DELIVER TO PO BOXES. If the delivery address is unattended, please provide the specific delivery instructions such as ‘Leave at front door if practice is unattended’. Algeos will not accept responsibility for items not delivered due to insufficient delivery information. Any redelivery may incur an additional cost.
All delivery instructions must be given to us when placing the order. Tracking numbers are provided with invoices which are emailed the evening the goods have been dispatched.
Freight Charges
Anything we can send in a small bag or box is $15 - bulky packages will be charged at cost. Please note the pricing on the website may be inaccurate at the time of ordering so we may call to collect further freight charges if necessary. Freight charges exclude GST.
For large items such as podiatry chairs and pallets, please note that the freight charge we quote is for a kerbside service. This service does not include carrying goods up any stairs, and they will not unpack or assemble products. If you require these services, please contact Algeos or a removalist to obtain a quotation. Please note that additional charges may apply.
Hazardous goods incur a separate $35 hazardous goods charge from the courier. Please call us for further details. Foot impression boxes are charged at courier cost, they are bulky and fragile so are more expensive to ship, and cost depends on where you are located.
Deliveries to remote areas may incur additional charges. Freight to NZ, TAS and any other addresses not situated on the mainland is also charged at cost.
Customer will be advised of additional freight charges before the order is shipped. Customers will be contacted for Credit Card details for additional freight charges.
Algeos reserve the right to suspend or withdraw, without notice, orders at any time.
Terms & Conditions
Terms and Conditions of Sale; In these conditions “The Supplier” means A. ALGEO (AUST) PTY LTD .; “The Customer” means the person, department, firm, company or organisation who received The Suppliers goods or to whom The Suppliers quotation or invoice or acknowledgement of order is addressed; “Products” mean the products and/or services supplied by The Supplier to The Customer. The placing of an order with The Supplier shall constitute unqualified acceptance of these terms unless otherwise agreed in writing.
Please read these Terms carefully and make sure that you understand them, before ordering any products or services from us. Please note that by ordering from us, you agree to be bound by these Terms and the other documents expressly referred to in them.
It is recommended that you print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.
1. Information about us
1.1 We operate the website algeos.com.au. We are A. ALGEO (AUST) PTY LTD, a company registered in Australia under ABN 38 128 865 789 and with our registered office at 74 Licola Crescent, Dandenong South, VIC 3175.
Algeos is a leading global medical distribution company that designs and develops many products under its own brands and distributes world-leading brands within the podiatry, physiotherapy, and Orthotic and Prosthetic markets. The family-owned business dates back to 1881 and today has over 70 employees across the world who aim to offer the highest possible service and product quality to our large customer base of clinicians, technicians, end-users, patients, and distributors.
1.2 To contact us, please see our Contact Us page.
2. Our Products
2.1 Any samples, drawings, descriptive matter or advertising produced by The Supplier and any descriptions or illustrations contained in The Suppliers catalogues/ websites or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of the Contract or have any contractual force. We reserve the right to amend the specification, construction and/or design without prior notice.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
3. How we use your personal information
3.1 We only use your personal information in accordance with our Privacy and Cookies Policy, which can be found here
3.2 Please take the time to read this, as it includes important terms which apply to you. In particular we will collect and use the personal information you provide to us for the following purposes:
a. to process your order ("Order") including to supply the Products to you and process payments for the same;
b. to inform you about similar products or services that we provide, but you may stop receiving these at any time by logging into your account and changing your preferences or by contacting us. Further information can be found on our privacy and cookies page.
c. to forward to credit reference agencies.
d. by proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes. You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do. You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order. Requests should be made to sales@algeos.com.au.
4. How the Contract is formed between you and us
4.1 By you (The Customer) placing an order and confirming such order as laid out in 3.2.4. through either our online service, contact by telephone, fax or email, and A. ALGEO (AUST) PTY LTD accepting your order.
4.2 We can refuse to offer a credit account if information supplied with application does not pass our credit control check.
4.3 We reserve the right to suspend or withdraw credit facilities for persistent late payments.
4.4 Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.
4.5 Promotional codes, coupons and discounts may not be combined or used in conjunction with any other offers, unless specified. We reserve the right to cancel or withdraw any orders submitted where incorrect promotional codes, coupons or discounts have been applied.
5. Our right to vary these Terms
5.1 We may revise these Terms from time to time.
5.2 For the duration of your contract with us, as laid out in 4.1, current Terms and Conditions apply to the contract between you and us.
7. Notice of Damage, Non-Delivery or Wrong Delivery
7.1 If, upon receipt, the goods appear damaged, incomplete or incorrect, The Customer should indicate the circumstances on the carrier’s documents and notify our Customer Services Department of the situation no later than 5 days after delivery. Made to order and Non-stock products should be immediately inspected on arrival and any damage reported to Customer Services the same day. For notifications received later than this, we may charge a 15% restock fee.
7.2 If an order does not arrive on the expected delivery date, The Customer should notify our Customer Services Department within 21 days from the date of invoice, failing which the Company shall be under no liability for non-delivery, as detailed in 8.1
7.3 Any surplus goods delivered shall remain the property of the Company and The Customer shall notify the Company immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
7.4 For all returns contact us. The Company will issue Goods Returns instructions. Returned goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Company has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.
It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Company without prior consent therefore please contact us on 1300 668 606 before sending your products back. If you do not obtain a valid returns number and acknowledgement, liability is not accepted and we reserve the right to dispose of such items.
7.5 The Company is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply, and The Customer will arrange carriage and pay all freight charges. Where the customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders unless goods are faulty – (see 7.1) returns in part or in full will be refused.
7.6 Refused Collections/Deliveries – We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification.
Where goods are returned to us in similar circumstances afore mentioned,
i) and re-delivery is requested we will charge for that re-delivery
ii) and contact is not made within 7 days for re-delivery of cancellation, the original payment method will be refunded – not including the delivery cost and a 15% handling charge will be deducted
7.7 With prior consent (an authorised return see 7.4), only unused and complete goods may be returned. They must be undamaged current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable. ( see examples at 7.5)
7.8 We do not accept for return any prescription only medicines unless by prior arrangement and the reason for return agreed in advance. This is because the products under the aforementioned categories are strictly controlled by temperature storage, timely deliveries and batch details. We reserve the right to refuse to credit and destroy products sent back outside of this agreement.
7.9 All items of furniture (as advised by Algeos and its representatives) are non – returnable. Where we agree to accept the return of furniture in exceptional circumstances agreed by Customer Service Manager and Quality Manager, all return costs will be paid by the customer. Costs will be at the couriers cost. Per mileage cost is for 2 way travel returning to the Algeos Dandenong South, VIC address and may include a supplement for more than 1 person if required for safe collection. It may be necessary to pay agreed collection costs in advance. We do not guarantee a specific collection date in advance.
7.10 Proof of goods returned to the company by The Customer (for refund) should be retained by The Customer.
8. Delivery
8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, The Supplier shall not be liable for any delay in delivery of the goods or costs incurred.
8.2 Delivery is complete when products have been accepted by The Customer, unless point 7 applies.
8.3 The risk in the goods shall pass to The Customer on completion of delivery.
8.4 The title of the goods shall not pass to The Customer until we have received payment in full, including all applicable delivery charges.
9. Price of products and delivery charges
9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However, if we discover an error in the price of Product(s) you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
9.2 Prices for our Products may change from time to time, but changes will not affect any Order which has already been accepted.
9.3 The price of a Product excludes GST (where applicable) which shall be added to the price at the applicable current rate chargeable in Australia for the time being.
9.4 The price of a Product does not include delivery charges see 9.1.
9.5 We may invoice The Customer for the Goods on or at any time after completion of delivery.
9.6 The Customer shall pay the invoice in full and in cleared funds within 30 days from the invoice date.
9.7 All goods supplied to The Customer against the contract shall remain the sole and absolute property of Algeos until paid in full and The Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between The Customer and The Supplier in the event of The Customer not making full payment of Algeos for the contract.
9.8 All claims for shortage must be notified to us within 5 days of receipt of goods.
9.9 We reserve the right to charge interest on overdue payments.
10. How to pay
10.1 We accept various payment methods including credit/debit cards or BACS. Please contact Customer Services on 1300 668 606 for clarification if required. We reserve the right to withhold delivery until such time as we are satisfied that the payment received has cleared in the banking system.
11. Our warranty for the Products
11.1 We warrant that from the date of delivery, the goods shall;
a. Conform (in all material aspects) with their description and any applicable specification OR the specification
b. Be free from material defects in design, material and workmanship
c. Be of satisfactory quality
d. Be fit for any purpose held out by The Supplier
Subject to clause 11.2 if;
a. The Customer gives notice to The Supplier (during the warranty period) within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1;
b. The Supplier is given reasonable opportunity of examining such goods
c. The Customer (if asked to do so by The Supplier) returns such goods to The Suppliers place of business at The Customer cost
The Supplier shall, at its option, repair or replace the defective goods, credit or refund the price of the defective goods in full including reasonable carriage costs.
However, this warranty does not apply in the circumstances described in clause 11.2
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:
a. fair wear and tear;
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
c. if you fail to operate or use the Products in accordance with the user instructions or our recommendations
d. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
e. any specification provided by you.
f. where goods have been offered for sale as ex-demonstration, Black Friday, NOS stock for example and is described and sold with cosmetic or other faults described pre-sale.
11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.
12. Our liability if you are a business
This clause 12 only applies if you are a business customer.
12.1 If:
a. you give notice in writing to us during the relevant warranty period within a reasonable time of discovering that some or all of the Products do not comply with the warranty set out in clause 11;
b. you give us a reasonable opportunity of examining such Products; and
c. if asked to do so by us, you return such Products to us
We may, at our option, repair or replace the defective Products, or refund the price of the defective Products in full by way of issuing a credit note. This is your sole remedy against us in relation to the supply of defective Products. (see 12.4)
12.2 Nothing in these Terms limit or exclude our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
12.3 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or consequential loss.
12.4 Subject to clause 12.2 and clause 12.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14. Force Majeure
14.1 Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been forseen, or, if it could have been forseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.
15. Other important terms
15.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of The Supplier.
15.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Australia.
15.5 If you are a business, we both irrevocably agree that the court of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Back Orders
If your item is not in stock, we will place it on back order for you. Once we receive the item, we will despatch it to the delivery address provided. There is no additional charge for the delivery of back ordered items.
This does not apply to special or bespoke orders.
Pricing
Prices are shown excluding freight and GST and are in Australian Dollars only. Prices are subject to change without notice.
Product Descriptions
Product descriptions and specifications may change over time without prior notice. Photographs, drawings and illustrations of products are included as a reference only.
Returns
In the event of incorrect deliveries or damaged goods, the customer must notify Algeos as soon as possible after receipt of the goods. Goods must be returned within 21 days of invoice date and be in resaleable condition. Return requests due to customer error are at the discretion of Algeos. If accepted, customers are responsible for the freight costs of the return. Algeos reserve the right to charge a restocking fee. Goods returned for credit, exchange or refund will not be accepted without prior agreement.
Special orders - Items that we order in specifically by customer request, that we do not usually stock have to be paid for upfront and cannot be returned.
Payment & Accounts
For web orders, customers must pay upon confirmation of the order.
For business account, we accept orders by phone or email. An upfront payment by credit card, bank transfer or cheque will be required when placing your first order with us. For current account holding Algeos customers, invoices are due and payable within 30 days from the date of invoice. We accept payment via Visa and Mastercard, cheques and bank transfers. When paying by electronic transfer, please provide the corresponding invoice number as the reference. We reserve the right to suspend or withdraw, without notice, credit facilities from any account which exceeds our trading terms.
Warranties & Repair
All furniture and equipment are sold with the manufacturer's warranty which varies. For further information please contact us for details relating to Algeos Australia’s warranty policies.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any website.
Order Amendments
Additions cannot be made to orders after 2pm on the day of ordering. Additions will be added to a new sales order and will incur freight charges.
Shipping and Handling
Delivery charges are non-refundable unless the entire order is returned and contains one or more damaged/faulty items.
Algeos is UNABLE TO DELIVER TO PO BOXES. If the delivery address is unattended, please provide the specific delivery instructions such as ‘Leave at front door if practice is unattended’. Algeos will not accept responsibility for items not delivered due to insufficient delivery information. Any redelivery may incur an additional cost.
All delivery instructions must be given to us when placing the order. Tracking numbers are provided with invoices which are emailed the evening the goods have been dispatched.
Freight Charges
Anything we can send in a small bag or box is $15 - bulky packages will be charged at cost. Please note the pricing on the website may be inaccurate at the time of ordering so we may call to collect further freight charges if necessary. Freight charges exclude GST.
For large items such as podiatry chairs and pallets, please note that the freight charge we quote is for a kerbside service. This service does not include carrying goods up any stairs, and they will not unpack or assemble products. If you require these services, please contact Algeos or a removalist to obtain a quotation. Please note that additional charges may apply.
Hazardous goods incur a separate $35 hazardous goods charge from the courier. Please call us for further details. Foot impression boxes are charged at courier cost, they are bulky and fragile so are more expensive to ship, and cost depends on where you are located.
Deliveries to remote areas may incur additional charges. Freight to NZ, TAS and any other addresses not situated on the mainland is also charged at cost.
Customer will be advised of additional freight charges before the order is shipped. Customers will be contacted for Credit Card details for additional freight charges.
Algeos reserve the right to suspend or withdraw, without notice, orders at any time.
Please read these Terms carefully and make sure that you understand them, before ordering any products or services from us. Please note that by ordering from us, you agree to be bound by these Terms and the other documents expressly referred to in them.
It is recommended that you print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.
1. Information about us
1.1 We operate the website algeos.com.au. We are A. ALGEO (AUST) PTY LTD, a company registered in Australia under ABN 38 128 865 789 and with our registered office at 74 Licola Crescent, Dandenong South, VIC 3175.
Algeos is a leading global medical distribution company that designs and develops many products under its own brands and distributes world-leading brands within the podiatry, physiotherapy, and Orthotic and Prosthetic markets. The family-owned business dates back to 1881 and today has over 70 employees across the world who aim to offer the highest possible service and product quality to our large customer base of clinicians, technicians, end-users, patients, and distributors.
1.2 To contact us, please see our Contact Us page.
2. Our Products
2.1 Any samples, drawings, descriptive matter or advertising produced by The Supplier and any descriptions or illustrations contained in The Suppliers catalogues/ websites or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of the Contract or have any contractual force. We reserve the right to amend the specification, construction and/or design without prior notice.
2.2 The packaging of the Products may vary from that shown on images on our sites.
2.3 All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.
3. How we use your personal information
3.1 We only use your personal information in accordance with our Privacy and Cookies Policy, which can be found here
3.2 Please take the time to read this, as it includes important terms which apply to you. In particular we will collect and use the personal information you provide to us for the following purposes:
a. to process your order ("Order") including to supply the Products to you and process payments for the same;
b. to inform you about similar products or services that we provide, but you may stop receiving these at any time by logging into your account and changing your preferences or by contacting us. Further information can be found on our privacy and cookies page.
c. to forward to credit reference agencies.
d. by proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes. You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do. You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order. Requests should be made to sales@algeos.com.au.
4. How the Contract is formed between you and us
4.1 By you (The Customer) placing an order and confirming such order as laid out in 3.2.4. through either our online service, contact by telephone, fax or email, and A. ALGEO (AUST) PTY LTD accepting your order.
4.2 We can refuse to offer a credit account if information supplied with application does not pass our credit control check.
4.3 We reserve the right to suspend or withdraw credit facilities for persistent late payments.
4.4 Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.
4.5 Promotional codes, coupons and discounts may not be combined or used in conjunction with any other offers, unless specified. We reserve the right to cancel or withdraw any orders submitted where incorrect promotional codes, coupons or discounts have been applied.
5. Our right to vary these Terms
5.1 We may revise these Terms from time to time.
5.2 For the duration of your contract with us, as laid out in 4.1, current Terms and Conditions apply to the contract between you and us.
7. Notice of Damage, Non-Delivery or Wrong Delivery
7.1 If, upon receipt, the goods appear damaged, incomplete or incorrect, The Customer should indicate the circumstances on the carrier’s documents and notify our Customer Services Department of the situation no later than 5 days after delivery. Made to order and Non-stock products should be immediately inspected on arrival and any damage reported to Customer Services the same day. For notifications received later than this, we may charge a 15% restock fee.
7.2 If an order does not arrive on the expected delivery date, The Customer should notify our Customer Services Department within 21 days from the date of invoice, failing which the Company shall be under no liability for non-delivery, as detailed in 8.1
7.3 Any surplus goods delivered shall remain the property of the Company and The Customer shall notify the Company immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
7.4 For all returns contact us. The Company will issue Goods Returns instructions. Returned goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Company has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.
It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Company without prior consent therefore please contact us on 1300 668 606 before sending your products back. If you do not obtain a valid returns number and acknowledgement, liability is not accepted and we reserve the right to dispose of such items.
7.5 The Company is under no obligation to accept goods for return outside of 14 days’ notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply, and The Customer will arrange carriage and pay all freight charges. Where the customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders unless goods are faulty – (see 7.1) returns in part or in full will be refused.
7.6 Refused Collections/Deliveries – We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification.
Where goods are returned to us in similar circumstances afore mentioned,
i) and re-delivery is requested we will charge for that re-delivery
ii) and contact is not made within 7 days for re-delivery of cancellation, the original payment method will be refunded – not including the delivery cost and a 15% handling charge will be deducted
7.7 With prior consent (an authorised return see 7.4), only unused and complete goods may be returned. They must be undamaged current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable. ( see examples at 7.5)
7.8 We do not accept for return any prescription only medicines unless by prior arrangement and the reason for return agreed in advance. This is because the products under the aforementioned categories are strictly controlled by temperature storage, timely deliveries and batch details. We reserve the right to refuse to credit and destroy products sent back outside of this agreement.
7.9 All items of furniture (as advised by Algeos and its representatives) are non – returnable. Where we agree to accept the return of furniture in exceptional circumstances agreed by Customer Service Manager and Quality Manager, all return costs will be paid by the customer. Costs will be at the couriers cost. Per mileage cost is for 2 way travel returning to the Algeos Dandenong South, VIC address and may include a supplement for more than 1 person if required for safe collection. It may be necessary to pay agreed collection costs in advance. We do not guarantee a specific collection date in advance.
7.10 Proof of goods returned to the company by The Customer (for refund) should be retained by The Customer.
8. Delivery
8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, The Supplier shall not be liable for any delay in delivery of the goods or costs incurred.
8.2 Delivery is complete when products have been accepted by The Customer, unless point 7 applies.
8.3 The risk in the goods shall pass to The Customer on completion of delivery.
8.4 The title of the goods shall not pass to The Customer until we have received payment in full, including all applicable delivery charges.
9. Price of products and delivery charges
9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However, if we discover an error in the price of Product(s) you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
9.2 Prices for our Products may change from time to time, but changes will not affect any Order which has already been accepted.
9.3 The price of a Product excludes GST (where applicable) which shall be added to the price at the applicable current rate chargeable in Australia for the time being.
9.4 The price of a Product does not include delivery charges see 9.1.
9.5 We may invoice The Customer for the Goods on or at any time after completion of delivery.
9.6 The Customer shall pay the invoice in full and in cleared funds within 30 days from the invoice date.
9.7 All goods supplied to The Customer against the contract shall remain the sole and absolute property of Algeos until paid in full and The Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between The Customer and The Supplier in the event of The Customer not making full payment of Algeos for the contract.
9.8 All claims for shortage must be notified to us within 5 days of receipt of goods.
9.9 We reserve the right to charge interest on overdue payments.
10. How to pay
10.1 We accept various payment methods including credit/debit cards or BACS. Please contact Customer Services on 1300 668 606 for clarification if required. We reserve the right to withhold delivery until such time as we are satisfied that the payment received has cleared in the banking system.
11. Our warranty for the Products
11.1 We warrant that from the date of delivery, the goods shall;
a. Conform (in all material aspects) with their description and any applicable specification OR the specification
b. Be free from material defects in design, material and workmanship
c. Be of satisfactory quality
d. Be fit for any purpose held out by The Supplier
Subject to clause 11.2 if;
a. The Customer gives notice to The Supplier (during the warranty period) within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1;
b. The Supplier is given reasonable opportunity of examining such goods
c. The Customer (if asked to do so by The Supplier) returns such goods to The Suppliers place of business at The Customer cost
The Supplier shall, at its option, repair or replace the defective goods, credit or refund the price of the defective goods in full including reasonable carriage costs.
However, this warranty does not apply in the circumstances described in clause 11.2
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:
a. fair wear and tear;
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
c. if you fail to operate or use the Products in accordance with the user instructions or our recommendations
d. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
e. any specification provided by you.
f. where goods have been offered for sale as ex-demonstration, Black Friday, NOS stock for example and is described and sold with cosmetic or other faults described pre-sale.
11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.
12. Our liability if you are a business
This clause 12 only applies if you are a business customer.
12.1 If:
a. you give notice in writing to us during the relevant warranty period within a reasonable time of discovering that some or all of the Products do not comply with the warranty set out in clause 11;
b. you give us a reasonable opportunity of examining such Products; and
c. if asked to do so by us, you return such Products to us
We may, at our option, repair or replace the defective Products, or refund the price of the defective Products in full by way of issuing a credit note. This is your sole remedy against us in relation to the supply of defective Products. (see 12.4)
12.2 Nothing in these Terms limit or exclude our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
12.3 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. any loss of profits, sales, business, or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or consequential loss.
12.4 Subject to clause 12.2 and clause 12.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14. Force Majeure
14.1 Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been forseen, or, if it could have been forseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.
15. Other important terms
15.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of The Supplier.
15.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Australia.
15.5 If you are a business, we both irrevocably agree that the court of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Back Orders
If your item is not in stock, we will place it on back order for you. Once we receive the item, we will despatch it to the delivery address provided. There is no additional charge for the delivery of back ordered items.
This does not apply to special or bespoke orders.
Pricing
Prices are shown excluding freight and GST and are in Australian Dollars only. Prices are subject to change without notice.
Product Descriptions
Product descriptions and specifications may change over time without prior notice. Photographs, drawings and illustrations of products are included as a reference only.
Returns
In the event of incorrect deliveries or damaged goods, the customer must notify Algeos as soon as possible after receipt of the goods. Goods must be returned within 21 days of invoice date and be in resaleable condition. Return requests due to customer error are at the discretion of Algeos. If accepted, customers are responsible for the freight costs of the return. Algeos reserve the right to charge a restocking fee. Goods returned for credit, exchange or refund will not be accepted without prior agreement.
Special orders - Items that we order in specifically by customer request, that we do not usually stock have to be paid for upfront and cannot be returned.
Payment & Accounts
For web orders, customers must pay upon confirmation of the order.
For business account, we accept orders by phone or email. An upfront payment by credit card, bank transfer or cheque will be required when placing your first order with us. For current account holding Algeos customers, invoices are due and payable within 30 days from the date of invoice. We accept payment via Visa and Mastercard, cheques and bank transfers. When paying by electronic transfer, please provide the corresponding invoice number as the reference. We reserve the right to suspend or withdraw, without notice, credit facilities from any account which exceeds our trading terms.
Warranties & Repair
All furniture and equipment are sold with the manufacturer's warranty which varies. For further information please contact us for details relating to Algeos Australia’s warranty policies.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any website.
Order Amendments
Additions cannot be made to orders after 2pm on the day of ordering. Additions will be added to a new sales order and will incur freight charges.
Shipping and Handling
Delivery charges are non-refundable unless the entire order is returned and contains one or more damaged/faulty items.
Algeos is UNABLE TO DELIVER TO PO BOXES. If the delivery address is unattended, please provide the specific delivery instructions such as ‘Leave at front door if practice is unattended’. Algeos will not accept responsibility for items not delivered due to insufficient delivery information. Any redelivery may incur an additional cost.
All delivery instructions must be given to us when placing the order. Tracking numbers are provided with invoices which are emailed the evening the goods have been dispatched.
Freight Charges
Anything we can send in a small bag or box is $15 - bulky packages will be charged at cost. Please note the pricing on the website may be inaccurate at the time of ordering so we may call to collect further freight charges if necessary. Freight charges exclude GST.
For large items such as podiatry chairs and pallets, please note that the freight charge we quote is for a kerbside service. This service does not include carrying goods up any stairs, and they will not unpack or assemble products. If you require these services, please contact Algeos or a removalist to obtain a quotation. Please note that additional charges may apply.
Hazardous goods incur a separate $35 hazardous goods charge from the courier. Please call us for further details. Foot impression boxes are charged at courier cost, they are bulky and fragile so are more expensive to ship, and cost depends on where you are located.
Deliveries to remote areas may incur additional charges. Freight to NZ, TAS and any other addresses not situated on the mainland is also charged at cost.
Customer will be advised of additional freight charges before the order is shipped. Customers will be contacted for Credit Card details for additional freight charges.
Algeos reserve the right to suspend or withdraw, without notice, orders at any time.