We want you to be happy with your purchase. Here's how our returns policy works:

Incorrect deliveries or damaged goods
In the event of incorrect deliveries or damaged/defective goods, the customer must notify Algeos as soon as possible after receipt of the goods. 

Returning products

Goods must be returned within 21 days of invoice date and be in resaleable condition. 

Returning due to customer error/wrong products ordered

Return requests due to customer error are at the discretion of Algeos. If accepted, customers are responsible for the freight costs of the return. 

Special Orders/Exceptions
Special orders - Items that we order in specifically by customer request, that we do not usually stock have to be paid for upfront and cannot be returned. 

Returning Products
If you decide to return a product, please send it back within 14 days of notifying us. While the product is in your possession, please take reasonable care of it.

Restocking Fee
Algeos reserve the right to charge a restocking fee.

Goods returned for credit, exchange or refund will not be accepted without prior agreement.